Help · Orders
Track my order
Use your order number and the email from your confirmation to check your shipment status after purchase.
Check your shipment status
Enter the order number from your confirmation email, plus the email used at checkout.
What each status means
Confirmed
We've received your order and are verifying your prescription.
Processing
Your order is being prepared and packed for dispatch.
Shipped / In transit
Your parcel is on its way. Tracking goes live once it reaches the destination country.
Delivered
Your parcel has been delivered to the address on the order.
⏳
Just ordered? Tracking can be blank at first. It only updates once the parcel arrives in the destination country — up to 7 business days after your order-confirmation email. Estimated delivery overall is 10–18 business days.
Common questions
Where do I find my order number?+
It's in your order-confirmation email, usually near the top (format like MB-100428). Use the same email you entered at checkout.
My tracking hasn't updated — is something wrong?+
Usually not. Tracking only goes live once the parcel reaches the destination country, which can take up to 7 business days after confirmation. If it's still blank after that, contact support.
Can I change my address after ordering?+
If your order hasn't shipped yet, contact support as soon as possible with your order number and we'll try to update it.
Can't find your order?
Reach the support team with your order number and we'll look into it.