Help · Support
Contact support
Questions about a product page, checkout or an existing order? Reach our support team and we'll help you sort it out.
Send us a message
We typically reply within 1–2 business days. Include your order number if your question is about an existing order.
What to include
A few details up front means we can help on the first reply:
- ✓Your order number (from your confirmation email) for anything order-related
- ✓The email used at checkout, so we can find your order
- ✓For damaged or wrong items, a photo of what arrived
- ✓For product questions, the series and Diopter you're considering
℞
We can't give medical or fitting advice. For prescription, fit or eye-health questions, please consult your eye-care professional. We can help with product details, orders and our policies.
Before you write — quick answers
How long until I get a reply?+
We typically respond within 1–2 business days. Email and the form go to the same support queue.
Where's my order / tracking?+
Try the Track my order page first. Tracking can take up to 7 business days after confirmation to go live.
How do returns work?+
14-day return / refund. To start a return, contact our customer service within 14 days of receiving your package. See Shipping & returns for details.
Looking for something else?
Most order and product answers are already in the Help center.