Our policies

Shipping Policy

Delivery Time

Estimated delivery time is 10–18 business days, varying by destination country. Tracking information will only be updated once the parcel arrives in the destination country (up to 7 business days after you receive the order-confirmation email).

Shipping Range

We offer worldwide shipping. We currently offer free standard shipping on orders over $50.

Customs & duties

Policies on duties and tariffs differ between countries. It is the customer's responsibility to pay any required taxes and fees of your local government. The price on our website does not include customs duty and tariffs — for detailed local information, please consult your local customs office.

Return & Refund

14 days return / refund. The customer must show proof of destroying the items. For more details, please contact our customer service.

Cancellations & order changes

If your order has not yet been processed, you can change or cancel it within 2 hours of completing payment — just email our customer service with your order number (and, for cancellations, your contact info and reason). Once an order has been processed, we can no longer change or cancel it. Payment cancellations and refunds are processed within 10 business days.

Wrong or missing items

If the items you received do not match your order, please contact our customer service with your order number and a photo of the received items within 7 days of the parcel's arrival.

Privacy Policy

We collect the information needed to process your order, verify your prescription, and improve your experience. We never sell your personal data.

• Data we collect: contact, shipping, prescription, and order history.
• How we use it: fulfillment, support, and (with consent) marketing.
• Your rights: access, correction, and deletion on request.

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Terms of Service

By using this site and placing an order, you agree to these terms. Products are intended for use as directed by your eye-care professional.

• A valid prescription is required where applicable.
• Prices and availability may change without notice.
• Limitation of liability and governing law apply as stated.

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