Shipping Policy

Last Updated: August 1, 2025

 

At moodyblue, we are excited to get your new lenses to you, wherever you are in the world. This policy outlines everything you need to know about our shipping process. We aim to make it as clear and transparent as possible.

 

Shipping Destinations

We offer worldwide shipping to ensure everyone can access our products.

 

Estimated Delivery Times & Costs

Below are the estimated delivery times and standard shipping costs for our major shipping destinations.

Disclaimer: Please note that the estimated delivery time is an approximation and not a guarantee. We are not responsible for delays caused by factors beyond our control, such as customs clearance processes, severe weather, or local postal service disruptions.

 

 

Order Processing & Shipment

Please allow up to 2 business days for our team to process your order and prepare it for shipment. Once your order is processed, the package will be dispatched to our shipping carriers.

 

Tracking Your Order

Once your parcel has been dispatched, it may take 3-5 business days for the shipping carrier to update the tracking information in their system.

We will send you a shipping confirmation email with your tracking number as soon as it becomes available from the carrier.

 

Incorrect Shipping Information

To ensure a smooth delivery, please double-check your shipping address, name, and contact information at checkout.

If you notice an error after placing your order, please contact our customer service team at support@moodycontacts.com within 2 hours of payment completion.

• Please note: We are unable to redirect an order to a different shipping address once it has been processed and shipped.

• moodyblue is not responsible for delivery failures or additional costs incurred due to an incorrect shipping address provided by the customer.

 

Lost or Missing Parcels

If your tracking information shows that your package is "lost" or "missing," please contact our customer service team immediately at support@moodycontacts.com so we can assist you.

 

Customs, Duties, and Taxes

Policies on customs duties and taxes vary by country. It is the customer's responsibility to pay any required taxes, duties, or fees levied by your local government.

The prices displayed on our website do not include these charges. Please be aware that these fees are paid to your local carrier or government and are not collected by moodyblue. Therefore, they cannot be refunded by us. For detailed information, we recommend consulting your local customs office before placing an order.